Delete Your Account

Open the app and go to Settings > Privacy > Delete account. Your account is erased straight away.

The app will not delete your account while a trip is in progress or booked, while your wallet has money in it, or (for drivers) while a withdrawal is being processed. Finish or settle those first, then try again.

Send a deletion request from the email or phone number registered on your account to contact@swfyt.com with the subject "Account Deletion Request", or use the button below to open a pre-filled email. We will check that the request really comes from you before we act on it.

We reply to the address you wrote from, normally within 7 days and never later than 30 days, to confirm what was done.

When your account is deleted, we erase:

• Your profile: name, phone number, email, gender, address and photo, and your password and sign-in access
• Your saved places, saved cards and bank or payout details, favourite and blocked drivers
• Your identity check records and face-check images (the last digits of your NIN and the encrypted copy)
• The text of the chat messages you sent, your reviews, and comments on complaints and safety alerts
• Everything you posted on Wave: videos (including the copy at our video host), comments, likes, follows, blocks and reports
• Addresses and route traces on your past trips, and any trip-share links

Some records we are required, or have a legitimate need, to keep. After deletion they are no longer linked to your name, number or email:

• Trip and payment records, for 6 years, for tax, accounting and financial reporting
• Drivers: your driver's licence, vehicle papers and face-check images are kept privately for 12 months for transport and safety records, then deleted. Your subscription ends when you delete your account.
• Records tied to an open dispute, complaint, fraud investigation or safety incident, until it is resolved
• A short record that your account was deleted (the date and who asked), which contains no personal data

Kept records are used only for the reasons above. Backups made before your deletion may still hold older copies of your data until they are replaced; we never use a backup to bring a deleted account back. Copies held by our service providers (for example messages sent by an SMS company, or payment records at a payment provider) follow those providers' own retention.

You can also ask us to show you, correct or give you a copy of your data. In the app, Settings > Privacy lets you download a copy. For anything else, write to contact@swfyt.com. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission.