Delete Your Account
Last updated: September 2026
You can request permanent deletion of your Swfyt account and the personal data associated with it, whether you're a rider or a driver.
How to request deletion
Send a deletion request from the email or phone number registered on your account to contact@swfyt.com with the subject "Account Deletion Request", or use the button below to open a pre-filled email.
Request Account DeletionWhat gets deleted
Once we verify your request, we permanently delete:
- Your profile: name, email, phone number, and photo
- Saved addresses, payment methods, and app preferences
- Your account credentials and login access
What we retain, and why
Some information cannot be deleted immediately because we're legally required to keep it, or because it's needed to resolve an open issue. This includes:
- Trip and transaction records needed for tax, accounting, and financial reporting obligations
- Records related to an open dispute, complaint, fraud investigation, or safety incident, until it's resolved
- Information we're required to retain under applicable law
Retained records are kept only as long as legally required and are not used for any other purpose after your account is deleted.
Timeline
We process deletion requests within 30 days of verifying your identity. You'll receive a confirmation email once your account and eligible data have been deleted.